Refund policy

Returns & Refunds

At BiblePals, we want every order to arrive safely and bring joy to your family. If you need to return an item, we’re happy to help in accordance with the policy below.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be unworn, unwashed, and free from damage

  • Include its original packaging where applicable

  • Be accompanied by your order number or proof of purchase

Items that have been used, washed, damaged, altered, or returned without their original packaging may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer.

If you choose to return an item because you have changed your mind, ordered the wrong size, or no longer require the product, you are responsible for arranging and paying for the return shipment.

Original shipping charges are non-refundable, and BiblePals does not reimburse return shipping costs for change-of-mind returns.

We recommend using a tracked shipping service when returning an item. BiblePals is not responsible for returns that are lost or damaged while being shipped back to us.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please note:

  • Original shipping fees are non-refundable.

  • Return shipping costs are non-refundable.

  • Refunds are only issued once the returned item has been received and approved.

  • Your bank or payment provider may require additional processing time before the refund appears in your account.

Damaged, Defective or Incorrect Items

We take great care when preparing every BiblePals order. If your item arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include your:

  • Order number

  • A description of the issue

  • Clear photographs or video showing the problem

If the issue is confirmed to have resulted from an error on our part or a manufacturing defect, we will provide an appropriate resolution and cover any necessary return shipping costs.

Exchanges

If you would like to exchange an eligible item, please contact us within 30 days of delivery.

Customers are responsible for the shipping costs associated with returning the original item and, where applicable, shipping the replacement item.

The replacement item will only be sent once the original item has been received and approved.

Non-Returnable Items

The following items may not be eligible for return:

  • Items that have been used, washed, worn, or damaged

  • Items that have been altered or modified

  • Personalised or customised products

  • Items returned without their original packaging where the packaging is necessary for resale

This does not affect your rights where an item is faulty, defective, or incorrectly supplied.

How to Request a Return

Before sending anything back, please contact us with your order number and the item you would like to return.

We will provide the appropriate return instructions.

Please do not send your order to an address without receiving return instructions from BiblePals first.

Important Notice

BiblePals reserves the right to assess each return individually and to decline a return where the item does not meet the requirements of this policy.

This Returns & Refunds Policy applies alongside any rights you may have under applicable consumer protection laws. Nothing in this policy is intended to limit or exclude any rights that cannot legally be excluded.

Last updated: 2 September 2026