Shipping policy

Shipping Policy

At BiblePals, every order is carefully prepared and packed with love before making its way to you. We want your experience to be simple and reassuring, so please review the information below regarding processing, delivery, tracking, and international orders.

Order Processing

Orders are generally processed within 1–3 business days after your order has been placed.

During product launches, promotions, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please ensure that the email address provided at checkout is correct.

Estimated Delivery Times

As a general guide, delivery times are:

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • United Kingdom: 5–12 business days

  • Australia: 5–12 business days

  • Singapore: 2–7 business days

  • Other international destinations: 7–20 business days

These timeframes are estimated delivery times and are not guaranteed.

Delivery may occasionally take longer due to customs processing, public holidays, weather conditions, high shipping volumes, carrier delays, or other circumstances outside of BiblePals' reasonable control.

Business days do not include weekends or public holidays.

Order Tracking

Once your order has been dispatched, your tracking number will be sent to the email address provided at checkout.

Please check your junk or spam folder if you cannot find your shipping confirmation email.

Tracking information may take a short period of time to become active after your parcel has been dispatched.

Shipping Address

Please carefully review your shipping information before completing your purchase.

BiblePals is not responsible for delivery issues caused by an incorrect, incomplete, or incorrectly formatted address provided by the customer.

If your order has not yet been dispatched and you notice an error in your address, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that changes can be made once an order has entered processing.

If a parcel is returned to us because of an incorrect or incomplete address, any additional shipping costs required to resend the order will be the responsibility of the customer.

Shipping Delays

We work hard to ensure that every order is dispatched promptly. However, once your parcel has been handed to the shipping carrier, delivery is also dependent on the carrier's network.

Occasional delays may occur due to:

  • Customs processing

  • Public holidays

  • Severe weather

  • High shipping volumes

  • Local delivery disruptions

  • Carrier delays

  • Incorrect or incomplete address information

  • Other circumstances outside of our reasonable control

A delay does not necessarily mean that your parcel has been lost. We recommend checking your tracking information regularly for the latest updates.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or other import fees imposed by the destination country.

Any customs duties, taxes, or import charges applicable to your order are the responsibility of the customer, unless otherwise stated at checkout.

BiblePals does not control the customs process or the fees imposed by the destination country's authorities.

Customs processing times can vary and may result in delivery taking longer than the estimated timeframe.

Lost or Stolen Packages

If your tracking information confirms that your parcel has been delivered to the address provided at checkout but you cannot locate it, we recommend checking with household members, neighbours, building management, or your local delivery carrier.

BiblePals cannot be held responsible for parcels that are confirmed by the shipping carrier as delivered but are subsequently lost or stolen after delivery.

Delivery Issues

If your parcel appears to be significantly delayed or there is an issue with your tracking information, please contact us with your order number and tracking number.

We will do our best to assist you and, where possible, work with the relevant shipping carrier to determine the status of your parcel.

Important Information

By placing an order through BiblePals.store, you acknowledge that the delivery timeframes provided above are estimates and may be affected by circumstances outside of BiblePals' reasonable control.

We are committed to doing everything reasonably possible to ensure that your order is processed carefully and reaches you safely.

Thank you for choosing BiblePals and allowing us to be part of your family's journey of faith.

Last updated: 2 September 2026